Christmas & New Year Delivery Information
Last order dates for pre-Christmas delivery
Orders need to be placed by times specified on the dates shown below.
Orders placed after the times and dates shown below will be dispatched at the earliest opportunity but we cannot guarantee delivery before Christmas.
International orders & wholesale bulk orders
10pm Friday 13th December
UK remote regions
12 noon Wednesday 18th December
All other UK orders
12 noon Thursday 19th December
Deliveries between Christmas and New Year
Due to seasonal holidays taken by our suppliers between Christmas and New Year there will be limited availability for some products, in particular fresh fruit and veg, but we will be working hard to give our customers the best service possible during this time.
Non-seasonal UK mainland delivery information
|
Weight |
Orders over £49 |
Orders under £49 |
|
0kg - 30kg |
FREE |
£4.99 |
These charges exclude bulk wholesale orders
UK mainland includes Isle of Skye and Scottish Highlands |
Our UK deliveries will normally take between 3 and 6 working days to arrive from point of order.
Please note: all orders containing fresh fruit and vegetables are dispatched on Wednesday and Thursday weekly.
Bulk wholesale deliveries
All bulk and wholesale deliveries are at cost and excluded from free delivery.
Bulk heavy items
These are marked with a 'Heavy item' icon on the product page.
|
Weight |
Delivery charge |
 10kg - 25kg |
£4.95 per unit |
Heavy liquid items
These are marked with a 'Heavy item' icon on the product page.
|
Weight |
Delivery charge |
 5 ltrs + |
£4.95 per 3 units |
Wholesale deliveries
|
Weight |
Delivery charge |
|
0 - 2.50kg |
£3.95 per unit |
|
£3.95 per item up to a maximum charge of £11.85 |
|
2.51kg - 25kg |
£4.95 per unit |
UK islands
Orders over £49.00 will have the basic rate charge paid by Real Foods but will incur delivery surcharges in line with haulier charges to Real Foods.
|
Region |
Weight |
Orders over £49 |
Orders under £49 |
|
Northern Ireland |
0-30kg |
£7.01 |
£12.00 |
|
Isle of Man |
0-30kg |
£7.01 |
£12.00 |
|
Scottish Islands |
0-30kg |
£7.01 |
£12.00 |
|
Isle of Wight & Scilly |
0-30kg |
£7.01 |
£12.00 |
|
These charges exclude bulk wholesale orders |
International orders
The UK has left the EU. This means that, from the 1st January 2021, delivery charges from the UK to EU countries may increase and import duties may be charged. Please see our terms & conditions for details of overseas orders.
Orders to Europe and other countries are sent Parcelforce Worldwide and incur delivery charges. We are currently unable to dispatch to countries outside Europe.
Please thoroughly check the destination country’s customs regulations. VAT and customs charges of the destination country are the customer’s responsibility if goods are purchased for delivery outside the UK. For further information please follow this link to our Terms and Conditions.
For more information on deliveries to Europe, please see our Help Centre
When do we send out parcels?
Orders placed by 10 pm on day 1 are picked overnight and processed the following day (day 2). Providing all items ordered are in-stock, we dispatch your goods on day 2 and your order should be with you on day 3 or 4. Orders are delivered Monday - Friday only between 9 am - 6 pm. If there is a stock availability issue we will email you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.
Your order should be with you 3 to 6 working days after it is placed unless you contact us to let us know that you would like the order to be held for an out of stock item.
When do we send out parcels containing Fresh Fruits & Vegetables?
At Real Foods we take pride in ensuring all of our Fruits and Vegetables are sent the same day that they arrive, your order will be sent on either Tuesday, Wednesday or Thursday with delivery the following day (except if you live in an area that does not qualify for 24-hour service).
All orders are fulfilled in the order they are received.
Orders placed up until 10 pm on Tuesday (or Monday for remote post codes) will be fulfilled that week. All orders received after this time will be fulfilled the following week.
We strive to fulfil all orders as much as possible; however, due to changes in crops and seasons, some items may be unavailable. If this is the case, we will send all items that are available to you and cancel the remaining items.
Fruits and Vegetables that are sold by the weight will be fulfilled as close to your requested weight as possible. There are some items (Squash, Watermelon, Turnips, Cabbage, Celeriac, etc.) that may be too large and cannot be split. If this is the case, we will fulfil the total weight as much as possible.
Example: If 2 x 1kg of Squash is ordered and the smallest Squash available is 2kg, we will send this item to fulfil your order.
Delivery Addresses
It is critically important that the full delivery address is entered correctly including the correct postcode. Couriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct.
Real Foods cannot be held responsible for items lost where an incorrect delivery address has been provided.
Bank and public holidays
Our couriers do not collect or deliver on bank and public holidays. Please see the details below for the upcoming holidays. We do still work on these days (except Christmas, Boxing Day and the 1st and 2nd of January) so your order will still be processed or packed but we cannot send out until the following day.
|
Date |
Day of Week |
Holiday |
|
01 January 2024 |
Monday |
New Year's Day |
|
02 January 2024 |
Tuesday |
2nd January (Scotland only) |
|
29 March 2024 |
Friday |
Good Friday |
|
01 April 2024 |
Monday |
Easter Monday |
|
06 May 2024 |
Monday |
Early May Bank Holiday |
|
27 May 2024 |
Monday |
Spring Bank Holiday |
|
05 August 2024 |
Monday |
Summer Bank Holiday (Scotland) |
|
26 August 2024 |
Monday |
Summer Bank Holiday (England & Wales) |
|
02 December 2024 |
Monday |
St Andrew's Day (substitute day, Scotland only) |
|
25 December 2024 |
Wednesday |
Christmas Day |
|
26 December 2024 |
Thursday |
Boxing Day |
|
01 January 2025 |
Wednesday |
New Year's Day |
|
02 January 2025 |
Thursday |
2nd January (Scotland only) |